Some days, as many as 75% of its scheduled flights were grounded. Nearly half of its schedule was canceled during from December 20 to December 29. “We apologize for any inconvenience this may cause, but we’re hoping to get everyone going ASAP,” the airline wrote in another social media post.Ī massive winter storm started the service problems during the holiday season, but Southwest had a much tougher time recovering because of an antiquated crew scheduling system that was quickly overwhelmed, leaving the airline unable to get the staffing it needed to locations to operate flights. Several took to social media to complain about delayed flights. Southwest called the latest problem “intermittent technology issues” in a social media post to customers. Southwest last month unveiled an “action plan” to prevent another operational meltdown. Each time I try, I get a message 'sorry, we found some errors', and cannot proceed. The airline attributed the meltdown in part to changes to its staff scheduling computer systems. 03-20-2020 11:56 AM pat3420 Explorer C I want to change my flight to a later date. The problems come months after the airline was forced to cancel more than 16,700 flights between December 20 and 29, roughly half its schedule during that period. The FAA in a statement told CNN that Southwest “requested the FAA pause the airline’s departures.” Southwest reported technology issues Tuesday morning and said it would “hopefully be resuming our operation as soon as possible.”
Southwest says its workers “worked quickly to minimize disruptions.” The airline has canceled only nine flights on Tuesday, according to FlightAware. That's why it's remarkable to remember that one airline Southwest has never charged a fee to change or cancel any ticket it sells, so long as you make your change no later than 10 minutes before departure. Southwest had delayed 1,820 flights or 43% of its schedule as of just after noon Tuesday, according to FlightAware. What should I do if my flight has been canceled or delayed? Southwest Is Making These 3 Major Changes to Flights, Starting Now Zachary Mack at 12:17 PM 5 min read Rebounding from the COVID-19 pandemic has most airlines retooling their.
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